Refund policy

We offer a hassle-free 3-day return policy. You can request a return or exchange within 3 days of delivery for any reason — wrong size, changed your mind, damaged item, or wrong product delivered — no questions asked.

To start a return or exchange, message us on WhatsApp at +91 7280 891 505 with clear photos of the product and its packaging. Our team will review your request and guide you through the next steps.

Exceptions / non-returnable items
Accessories and sale/discounted items are not eligible for return or exchange. Please check your accessory or sale item carefully before placing your order.

Damages and issues
Please inspect your order upon delivery and reach out to us immediately on WhatsApp if the item is defective, damaged, or if you received the wrong item, along with photos, so we can evaluate the issue and resolve it quickly.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within a reasonable number of business days. For COD orders, refunds will be processed via bank transfer or UPI as confirmed with you.

Contact us
For any questions about returns, exchanges, or refunds, reach out to us at hello@thecartmaxx.com or WhatsApp +91 7280 891 505.